PopularWireless is Down
April 27th, 2008 | 
Author: Network Solutions busy tackling a database server problem that has been an issue for over 24 hours. Access to the bulletin board and the blog is not possible as of Sunday morning.
As a Gold VIP member at Network Solutions I was promised periodic updates on situations like this but I have received NOTHING since I called around 7 PM yesterday evening.
It looks like the SQL 4 database is down but the SQL 5 is up.
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Our sites have been down since Saturday morning. NetSol — 7 calls in — just admitted that this is a system outage… or at least that they’ve had “many similar calls” this weekend.
Worst. Ever.
Homer thanks for letting me know I wasn’t the only one. The Philippines is taking their calls. I had to go to extremes to get them to believe their systems were breaking. I could tell by the kinds of questions their foreign script readers were asking that they had NO CLUE what they were talking about. I kept having to repeat “INTERNAL SERVER ERROR” until she stopped asking me irrelevant questions and escalated the call to a co-worker. That was almost 24 hours ago.
Hey just Friday I got this cool email that said I was a GOLD VIP customer. These are the words of Network Solutions, “As a valued GOLD VIP customer, you will receive: A dedicated team of Gold VIP customer support representatives – available anytime day or night! Priority issue handling – including frequent status updates on any open, in process issues.
I got the same old script readers in the Philippines TWICE and almost 24 hours later I have not received a single update to my Internal Server Error complaint that THEY SAID they duplicated. It has gotten much worse since.
I kind of think NS is now a marketing and sales organization. The Gold VIP thing was just another way to try and get us to spend more money without actually delivering a promised service.
At first I thought something would change when a rep of theirs actually called me out of the blue to see if I was a happy camper. I unloaded on him. In a word I basically said, NO!.”
They rarely admit anything. They will however continue to try and keep selling you stuff. Takes real nerve.