Comments on: PopularWireless is Down http://www.dougweb.com/doug/2008/04/popularwireless-is-down/ The Plum Point Pamphleteer Fri, 10 Feb 2012 21:31:38 +0000 hourly 1 http://wordpress.org/?v=3.3.1 <img class='wavatar' src='http://www.gravatar.com/avatar.php?gravatar_id=c1565940f9288ad32d44e6a9a2abf5e5.jpg&s=80&d=http%3A%2F%2Fwww.dougweb.com%2Fdoug%2Fwp-content%2Fcache%2Fwavatars%2Fc1565940f9288ad32.png' width='80' height='80' alt='Wavatar' />By: Doug http://www.dougweb.com/doug/2008/04/popularwireless-is-down/comment-page-1/#comment-3 Wavatar Doug Sun, 27 Apr 2008 14:23:16 +0000 http://www.dougweb.com/doug/?p=31#comment-3 Homer thanks for letting me know I wasn't the only one. The Philippines is taking their calls. I had to go to extremes to get them to believe their systems were breaking. I could tell by the kinds of questions their foreign script readers were asking that they had NO CLUE what they were talking about. I kept having to repeat "INTERNAL SERVER ERROR" until she stopped asking me irrelevant questions and escalated the call to a co-worker. That was almost 24 hours ago. Hey just Friday I got this cool email that said I was a GOLD VIP customer. These are the words of Network Solutions, "As a valued GOLD VIP customer, you will receive: A dedicated team of Gold VIP customer support representatives - available anytime day or night! Priority issue handling - including frequent status updates on any open, in process issues. I got the same old script readers in the Philippines TWICE and almost 24 hours later I have not received a single update to my Internal Server Error complaint that THEY SAID they duplicated. It has gotten much worse since. I kind of think NS is now a marketing and sales organization. The Gold VIP thing was just another way to try and get us to spend more money without actually delivering a promised service. At first I thought something would change when a rep of theirs actually called me out of the blue to see if I was a happy camper. I unloaded on him. In a word I basically said, NO!." They rarely admit anything. They will however continue to try and keep selling you stuff. Takes real nerve. Homer thanks for letting me know I wasn't the only one. The Philippines is taking their calls. I had to go to extremes to get them to believe their systems were breaking. I could tell by the kinds of questions their foreign script readers were asking that they had NO CLUE what they were talking about. I kept having to repeat "INTERNAL SERVER ERROR" until she stopped asking me irrelevant questions and escalated the call to a co-worker. That was almost 24 hours ago.

Hey just Friday I got this cool email that said I was a GOLD VIP customer. These are the words of Network Solutions, "As a valued GOLD VIP customer, you will receive: A dedicated team of Gold VIP customer support representatives – available anytime day or night! Priority issue handling – including frequent status updates on any open, in process issues.

I got the same old script readers in the Philippines TWICE and almost 24 hours later I have not received a single update to my Internal Server Error complaint that THEY SAID they duplicated. It has gotten much worse since.

I kind of think NS is now a marketing and sales organization. The Gold VIP thing was just another way to try and get us to spend more money without actually delivering a promised service.

At first I thought something would change when a rep of theirs actually called me out of the blue to see if I was a happy camper. I unloaded on him. In a word I basically said, NO!."

They rarely admit anything. They will however continue to try and keep selling you stuff. Takes real nerve.

]]> <img class='wavatar' src='http://www.gravatar.com/avatar.php?gravatar_id=b19030c2e57aa4dcf48b033f85f45aa9.jpg&s=80&d=http%3A%2F%2Fwww.dougweb.com%2Fdoug%2Fwp-content%2Fcache%2Fwavatars%2Fb19030c2e57aa4dcf.png' width='80' height='80' alt='Wavatar' />By: Homer http://www.dougweb.com/doug/2008/04/popularwireless-is-down/comment-page-1/#comment-2 Wavatar Homer Sun, 27 Apr 2008 13:15:56 +0000 http://www.dougweb.com/doug/?p=31#comment-2 Our sites have been down since Saturday morning. NetSol -- 7 calls in -- just admitted that this is a system outage... or at least that they've had "many similar calls" this weekend. Worst. Ever. Our sites have been down since Saturday morning. NetSol — 7 calls in — just admitted that this is a system outage… or at least that they've had "many similar calls" this weekend.

Worst. Ever.

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