Faster, better…

More of the same at 1030AM EDT, July 5, from network Solutions. Philippine call center is intractable. They refuse to just deal with a complaint. I have to have the entire event repeated back to me while a script is read. This is the worst customer service I think I have ever experienced.

This was the response received yesterday. I believe all NetworkSolutions did was  wait for the server load to go down on this account without even considering my complaint that service to all of my domains using a database has suffered all week and on and off for MONTHS:

Dear Douglas Smith,

We apologize for the inconvenience you experienced yesterday regarding slow response times of your hosting account 00478A8.NETSOLHOST.COM and reported through 1-348827615.

Our engineering staff addressed the issue yesterday afternoon and we have verified that the loading times of your website have returned to normal. Thank you for your patience while we worked to address your issue.

We hope this update has been helpful. However, if you have any additional questions, or feel that the issue has not been completely addressed, please do not hesitate to email our Technical Support Department at [email protected] or call us at 1-866-391-HELP (1-866-391-4357). If calling from outside the U.S. or Canada, please call 570.708.8788. Please refer to Service Request 1-348827615 when contacting us about this matter.

Sincerely,

MOHAMMED005

Network Solutions Technical Support

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I am supposedly a gold something-or-other customer that is supposed to get better service. All that really means is that they are poised to sell me more services. I wouldn’t consider purchasing additional services until they get their act together. These folks just do not seem to get it. So I log another case 1-349092928. Everyone in the USA is on vacation this weekend of course.

I truly believe that my advertising income on all of my sites is down at least 60% because of the loading times casued by Network Solutions engineering of theior SQL server mysqlv1 but even talking business or money doesn’t seem to matter to these people. I cannot for the life of me understand how a company like this stays in business while it claims to be a number one provider of web hosting services!? How have they reached that conclusion?

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