MYSQLV1 Database Issue on November 18, 2008
November 19th, 2008 | 
Author: There have been many Internet searches associated with yesterday’s Network Solutions database problem. At about 1730 yesterday 11/18/08 users of the UBB bulletin board at PopularWireless.com were greeted with an SQL error. A database cache table was read only. Yikes! Here at dougweb I could see that some functions in WordPress were not working properly including posting.
I put a call in to Network Solutions and luckily for me the contractors in the Philippines were not answering the help desk telephone. Now I’m a Gold VIP customer. All that has meant so far is that I am offered more and more ways to spend my money EVEN when reporting down time. None of the promises like periodic updates of help desk requests ever came true. It was interesting that they were prepping customers to receive calls from a company surveying customers on service issues. A recording said I might get a call.
In four to five hours the service came back but remains a little sluggish today. How is your blog? How did the down time affect your website?
Comment here or on the Faster-better BBS
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Two days later I received this. Not sure why they bothered since Gold VIP customers are supposed to be updated the same day:
Dear Douglas Smith,
Thank you for contacting Network Solutions Customer Service Department. We are committed to creating the best Customer experience possible. One of the first ways we can demonstrate our commitment to this goal is to quickly and efficiently handle your recent request.
Your website is now resolving properly without error, we apologize for any inconvenience. The issue you reported to Network Solutions on 11/18/2008 06:21:12 PM and assigned to Service Request 1-371922192 has been completed and closed.
We hope this information has been helpful. However, if you have any additional questions, please don’t hesitate to contact our Customer Service Department any time 24 hours a day at 1-866-391-4357. If you are calling from outside the U.S. or Canada, please call 1-570-708-8788. You may also e-mail us at [email protected].
Sincerely,
SUSAN013
Technical Support Specialist
Network Solutions
[email protected]
Please do not reply to this e-mail.